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Position Details
Terms of Reference
Posted: 2026-03-12 19:59:07 Deadline: March 31, 2026 3 Months Internship Salary: Confidential
The Software Development and End User Support Intern assists the ICT Department in maintaining information technology systems, supporting software development activities, and providing technical assistance to end users. The internship offers hands on experience in system administration, application support, and troubleshooting while working under the supervision of the ICT Manager.
Key Responsibilities
Assist in the setup, configuration, and maintenance of computers, mobile devices, hardware, systems, and applications.
Troubleshoot system and network problems by diagnosing and resolving hardware or software faults.
Support the development and maintenance of software applications.
Respond to and resolve IT support requests from employees and system users.
Gather and analyze data to diagnose technical issues affecting computer systems.
Assist in installing new software, hardware drivers, and updating existing system components.
Log and track service requests and update support tickets where necessary.
Support installation and maintenance of computer networks including wide area networks and local area networks.
Assist in ensuring the availability and reliability of computer systems and ICT infrastructure.
Provide technical support to end users across the organization.
Perform any other duties assigned by the ICT Manager or immediate supervisor.
Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related ICT field.
Equivalent professional experience in a related IT field may be considered.
Internship Details
Department: ICT Department.
Reporting To: ICT Manager.
Internship Duration: Three months.
Internship opportunities are not compensated.
Application Process
Interested applicants should submit their application through the official eRecruitment portal by creating an account and completing all required profile sections including personal details, academic information, work experience, and cover letter.
Registration can be completed at: https://erecruitment.bimaskenya.com/register
Applicants can view the full career listing and apply through the careers page: https://www.bimaskenya.com/careers
All applications must be submitted online and applicants are required to indicate their preferred internship location during the application process. The application deadline is 31st March 2026. Only shortlisted candidates will be contacted.
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