Terms of Reference

Posted: 2026-06-14 16:24:39  Deadline: June 26, 2026   Full-time   Salary: Confidential

The Debt Management Officer shall provide leadership in driving efficiency and professionalism in the hospital’s debt management and recovery process with the aim of keeping debt levels at a minimum and ensuring that reconciliations are concluded effectively within the hospital’s policies, contributing to the overall financial sustainability of the hospital’s operations.

Key Responsibilities

Facilitate the hospital’s debt collection efforts by overseeing the implementation of collection guidelines throughout the department, assessing the effectiveness of methods and policies used, and proposing improvements where necessary.
Conduct end to end reconciliations that result in sign off of the debtors’ portfolio.
Prepare discount schedules, transfer journal entries, provisions, and write off schedules for the appropriate ledgers.
Follow up with clients on debt, remittances, and reconciliations.
Prepare timely credit control and debtors reports including targets reports, debtor listing reports, collection reports, remittances tracker reports, external debt collectors reports, revenue reports, debtor days reports, and any other reports requested by management or the supervisor.
Maintain up to date collection reports on all debt accounts, update account activity and status, and apply reminders to ensure follow through by the relevant team member.
Collaborate with team members to facilitate effective billing services and follow up with clients to promote account reconciliations.
Resolve incoming client queries on matters of credit and business professionally and efficiently while coordinating corporate needs with the hospital.
Participate in audits, service evaluations, process reviews, and meetings that enhance the collection of outstanding payments.
Drive continuous development of self and colleagues by participating in career and personal development programmes, sharing lessons and insights, and engaging regularly with the line manager for performance feedback.

Minimum Qualifications

Bachelor of Commerce degree or a business related degree.
Certified Public Accountant (K) or ACCA qualification.
Minimum of five (5) years’ experience in a finance and or accounting position.
Not less than forty (40) hours of Continuous Professional Development.

Key Competencies

Passion for results.
Proficiency in Microsoft Excel.
Financial acumen.
Excellent negotiation skills.
Attention to detail.
Leadership skills.
Knowledge in emerging issues.
Fast learner.
Excellent written and verbal communication skills.
Problem solving skills.
Analytical skills.
Strategic thinking.
Planning and organization.
Team player.

Work Environment

This role is based in an office setup.

Application Process

Interested candidates can view the vacancy and submit their application through the M.P Shah Hospital Careers page: https://mpshahhosp.org/careers/

Official job description: https://mpshahhosp.org/jobs/debt-management-officer-2/